DMAIC

DMAIC (Define Measure Analyze Improve Control)

Define -The start of the planning and selection process.

Overarching Principles

• Start Project Charter – perform preliminary work to the best of your capability
• Flesh out communications plan and structure

Operational Activities

• Select team members
• Select expertise not on team
• Determine schedule (first pass)
• Build Value Stream Map or Departmental VSM
• Attain executive sponsor
• Build executive team
• Document alignment to strategic plan Tools
• Strategic Plan

Accounting

• Tollgate check-off
• Update management

Measure -Verify that actions taken are only on quantitative data.

Overarching Principles

• Continue Project Charter work
• Communicate Operational Activities
• Document SIPOC for each process
• Device data collection plan
• Target processes and verify VSM data blocks
• Determine measurement errors
• Collect data
• Document baseline Tools

Accounting

• Tollgate check-off
• Update management

Analyze -The journey from data to information to knowledge to wisdom.

Overarching Principles

• Continue Project Charter work
• Communicate Operational Activities
• Analyze data
• Dig down into target processes
• Analyze SIPOC
• Determine Value Added and Non-value Added Activities
• Re-evaluate scope
• Define waste
• Look for waste
• Update project charter

Accounting

• Tollgate check-off
• Update management

Improve -Take analysis results and devise solutions, document and promote.

Overarching Principles

• Continue Project Charter work
• Communicate

Operational Activities

• Devise solutions
• Select solutions
• Implement solutions
• Pilot solutions
• Build to-be VSM
• Measure and quantitative solution(s)
• Document
• Develop implementation plan
• Socialized implementation plan
• Execute implementation plan Tools

Accounting

• Tollgate check-off
• Update management

Control -Implement the controls needed to make the value added design stick.

Overarching Principles

• Communicate

Operational Activities

• Device control metrics
• Mistake proof where possible
• Devise training plan
• Training
• Identify and document lessons learned
• Determine control metric reporting plan:

– frequency
– metric
– control value
– measured value
– report recipients

• Devise “Out of Control” remediation plan

Accounting

• Final presentation delivered
• Final report delivered

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