DMAIC
DMAIC (Define Measure Analyze Improve Control)
Define -The start of the planning and selection process.
Overarching Principles
• Start Project Charter – perform preliminary work to the best of your capability
• Flesh out communications plan and structure
Operational Activities
• Select team members
• Select expertise not on team
• Determine schedule (first pass)
• Build Value Stream Map or Departmental VSM
• Attain executive sponsor
• Build executive team
• Document alignment to strategic plan Tools
• Strategic Plan
Accounting
• Tollgate check-off
• Update management
Measure -Verify that actions taken are only on quantitative data.
Overarching Principles
• Continue Project Charter work
• Communicate Operational Activities
• Document SIPOC for each process
• Device data collection plan
• Target processes and verify VSM data blocks
• Determine measurement errors
• Collect data
• Document baseline Tools
Accounting
• Tollgate check-off
• Update management
Analyze -The journey from data to information to knowledge to wisdom.
Overarching Principles
• Continue Project Charter work
• Communicate Operational Activities
• Analyze data
• Dig down into target processes
• Analyze SIPOC
• Determine Value Added and Non-value Added Activities
• Re-evaluate scope
• Define waste
• Look for waste
• Update project charter
Accounting
• Tollgate check-off
• Update management
Improve -Take analysis results and devise solutions, document and promote.
Overarching Principles
• Continue Project Charter work
• Communicate
Operational Activities
• Devise solutions
• Select solutions
• Implement solutions
• Pilot solutions
• Build to-be VSM
• Measure and quantitative solution(s)
• Document
• Develop implementation plan
• Socialized implementation plan
• Execute implementation plan Tools
Accounting
• Tollgate check-off
• Update management
Control -Implement the controls needed to make the value added design stick.
Overarching Principles
• Communicate
Operational Activities
• Device control metrics
• Mistake proof where possible
• Devise training plan
• Training
• Identify and document lessons learned
• Determine control metric reporting plan:
– frequency
– metric
– control value
– measured value
– report recipients
• Devise “Out of Control” remediation plan
Accounting
• Final presentation delivered
• Final report delivered